Welcome to Florist Lewisham. These Terms & Conditions ("Terms") set out the legal rights and responsibilities between you, our customer, and Florist Lewisham, the provider of our online flower delivery service for Lewisham and the surrounding areas. Please read these Terms carefully before placing any order for flower delivery or related products on our website. By using our site or making a purchase, you signify your acceptance of these Terms. If you do not agree, please do not use our services.
These Terms apply specifically to the sale, order, and delivery of flowers and related products offered by Florist Lewisham online. The services covered by these terms are available for delivery within Lewisham and the surrounding areas. Whenever you order from us, you confirm that you have read, understood, and agree to these Terms.
To order flowers for delivery in Lewisham, choose from our selection of bouquets, arrangements, and gifts on our website. Add your chosen products to your online basket and proceed to checkout. During checkout, you will be required to:
After the order is placed, you will receive an order confirmation with unique reference details. We advise you to retain this confirmation for your records. We reserve the right to refuse or cancel an order if:
Should your order not be accepted or require amendments, we will inform you as soon as reasonably possible.
All flower bouquets and arrangements are subject to seasonal availability. In the event that a particular flower or product is unavailable, we reserve the right to substitute with a product of equal or greater value and similar style. We will endeavour to ensure that the overall theme and appearance of your chosen arrangement are maintained. Colours and varieties may be substituted to deliver your order on time, especially during busy or peak periods.
All payments must be made at the point of order via our secure online payment system. We accept all major UK debit and credit cards. Your payment details are encrypted and processed securely in compliance with applicable data protection regulations. The total price paid includes VAT (where applicable) and delivery charges, displayed clearly before finalising your order. Orders are not dispatched until full payment has been received and accepted by us.
All prices on the Florist Lewisham website are in GBP (£) and are inclusive of applicable taxes. While we make every effort to ensure prices are accurate, errors may sometimes occur. Should we discover an error in the price of any ordered product, we will notify you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, the order will be treated as cancelled and a full refund will be issued.
Flower delivery is available to addresses within Lewisham and select surrounding areas. Standard and timed delivery slots are offered, and we endeavour to deliver on the date requested. In some cases, external factors (such as traffic, weather, or supply issues) may affect delivery times. Florist Lewisham cannot accept liability for delivery delays that are outside of our reasonable control.
It is your responsibility to ensure the delivery address provided is accurate and accessible during the agreed delivery period. Where no recipient is available at the address, we may deliver to a neighbour, leave the flowers in a safe location, or contact you for further instructions. Additional delivery attempts or re-deliveries may incur extra charges.
If you wish to cancel or amend your order, please notify us as soon as possible. Orders for next-day or same-day delivery can only be cancelled up to 24 hours before the delivery slot. For future-dated orders, cancellations are accepted up to 48 hours in advance of the intended delivery date. To process a cancellation or to request an amendment, please use your order reference and contact our customer service team via the contact form on our website.
Orders for personalised items, bespoke floral arrangements, or perishable goods dispatched for delivery cannot be cancelled, refunded, or altered after preparation or dispatch. Where eligibility for a refund is confirmed, the amount will be credited back to your original payment method within 5-7 working days.
We pride ourselves on delivering quality fresh flowers. If you or your recipient are not satisfied with your order, please contact us within 24 hours of delivery. Please provide your order reference and, if possible, photographic evidence of the issue, such as damage, missing items, or quality concerns. We may, at our discretion, offer a replacement, partial refund, or full refund, depending on the circumstances. This does not affect your statutory rights.
Due to the perishable nature of flowers, returns for change of mind are not accepted unless product quality issues have been identified and agreed with our customer service team.
By using our online flower delivery services, you agree to:
Florist Lewisham's liability to you is limited to the purchase price of your order and any direct damages proven to be the result of our negligence or failure to comply with these Terms. We are not responsible for:
Nothing in these Terms shall limit your statutory rights as a consumer under UK law, nor exclude or limit liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation.
All content on the Florist Lewisham website, including images, descriptions, logos, and product designs, are the intellectual property of Florist Lewisham or our content suppliers. Use of our content for personal, non-commercial purposes is permitted. Any unauthorised reproduction, distribution, or exploitation is strictly prohibited.
Your privacy is important to us. The collection and handling of your personal information is governed by our Privacy Policy, which complies with the UK General Data Protection Regulation (GDPR) and other applicable UK laws. All payment processing and customer data are protected by appropriate security measures. By placing an order, you consent to allow us to process your information for order fulfillment and related communication.
Florist Lewisham reserves the right to modify or update these Terms at any time. Changes will be posted on our website, with the date of the latest revision clearly indicated at the top of this page. Continued use of our website or services after changes are made constitutes your agreement to the revised Terms.
These Terms, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter, are governed by English law. You agree that the courts of England and Wales will have exclusive jurisdiction to resolve any disputes.
Should you have any questions about these Terms & Conditions, or wish to raise a complaint about your experience with Florist Lewisham's online flower delivery service in Lewisham or the surrounding areas, please communicate with us using the details available on our website.
These Terms & Conditions apply to all individual and business customers throughout Lewisham and its nearby regions who use our online flower delivery service. By placing an order, you acknowledge your acceptance of these Terms regardless of your specific location within our delivery areas.
Thank you for choosing Florist Lewisham for your flower delivery needs in Lewisham and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Lewisham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Lewisham.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
