At Florist Lewisham, we take pride in serving our community with the freshest, highest-quality flowers. Every bouquet and arrangement is hand-prepared and delivered with care, ensuring households and businesses in and around Lewisham receive blooms that are both beautiful and lasting. We stand by our guarantee that all flowers sent out are fresh, and have procedures in place to make things right if your expectations aren't met.
Your satisfaction is our top priority. In the unlikely event that your flowers arrive damaged or not as described, please report the issue as soon as possible—ideally within 24 hours of receipt. To help us resolve the situation efficiently, we may ask for a clear photo of the flowers and packaging as they arrived. This enables us to verify damage and swiftly process your request.
We guarantee the freshness of our flowers for a minimum of five days from the time of delivery, provided they are cared for according to our recommended care instructions. If, within this window, your flowers do not meet reasonable expectations of freshness, please reach out with details and, if possible, supporting photographs. We are committed to ensuring our customers enjoy the longevity of their arrangements.
If you experience an issue related to damaged, unusable, or prematurely wilted flowers, you have the option to request a replacement or a refund. Once we have reviewed the details of your case, we will discuss with you the most suitable solution. This could include sending a new arrangement, issuing a partial or full refund, or offering store credit for future purchases. We consider each situation individually, aiming for a resolution that leaves you completely satisfied.
While we always strive to exceed customer expectations, we understand that concerns may arise from time to time. Should you have a complaint regarding your experience or flowers received, please contact us promptly. Please provide as much detail as possible, including the order number, description of the issue, and photographs if relevant. We will acknowledge your complaint, investigate the matter, and keep you informed throughout the resolution process. Our goal is to resolve all complaints fairly, consistently, and as rapidly as possible.
Florist Lewisham is proud to serve local households and businesses with honesty, reliability, and dedication to quality. Our fresh flowers guarantee is just one way we demonstrate our commitment to your satisfaction. Thank you for choosing us as your preferred local florist; we value your trust and look forward to delighting you on every occasion.
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